The use of Information and Communication Technologies (ICT) is widely recognized as a key horizontal factor for growth. Consequently, the Government considers that the use of ICT in the public sector (eGovernment) should be implemented as a matter of priority in tandem with the Public Service Administration Reform.

eGovernment is an important factor in order to:

  • improve government performance
  • improve the delivery of public services
  • provide transparency concerning the government's operation to the general public
  • reduce bureaucracy and operating costs
  • increase productivity
  • provide faster services to citizens (24/7 services)


Citizens and businesses have multiple communication channels with the public service (via phone, SMS, Internet etc), all of which offer the same information and experience.

Currently, the following actions are being promoted:

  • Call Center
  • Further exploration of the opportunities offered by the Government Gateway - Ariadni
  • Platfom for the Digitazation of all schemes granted
  • eSignatures
  • Web Portal for SMEs


Call Center

The development of a call center is being promoted, in cooperation with the Public Administration and Personnel Department, that will act as a teleservice single point of contact (SPOC). Upon completion of the project, primary information (general information on the procedures and related forms) and ...

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Further exploration of the opportunities offered by the Government Gateway - Ariadni

More information and more public services will be provided online, in cooperation with the Department of Information Technology Services, through a more effective use of the internet. The Government Gateway - Ariadne, will provide: Information on the procedures for all the services that the public ...

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eSignatures and eAuthentications

The certificates for eSignatures and eAuthentication are the catalyst for carrying out public services completely electronically (electronically signed applications, electronic payments, electronically signed documents - equal to a hand-written signature etc). This issue is being discussed at a political ...

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Platform for the Digitalization of all schemes granted

The development of an integrated information system for the management of the grant schemes for enterprises is promoted in collaboration with the Ministry of Energy, Commerce, Industry and Tourism. The system will provide the possibility for on-line submission of applications, it will support the whole ...

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Web Portal for SMEs

With the aim to strengthen entrepreneurship and innovation, a web portal is being developed, in cooperation with the Ministry of Energy, Trade, Industry and Tourism, in order to provide information on business related issues (financing, procedures, laws, business events).  

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